Terms & Conditions
MAJIsign Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.
Our Contact DetailsMAJIsign Limited
66 Eastern Way
Bury St. Edmunds
IP32 7AB Phone: 0800 78 35 887
Fax: 01284 724677
Email: [email protected]
VAT No. GB 858 2570 93
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept most credit and debit cards. Visa, Visa Debit, Mastercard and MaestroWhen confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping and Handling
Shipping is by next day courier. This does not mean that the product is shipped same day. Certain items that require customisation may take 3 - 5 days to complete. Please Note: Shipping price is for England, Wales and lower parts of Scotland only. Scottish Highlands, Ireland, Channel Isles, Scilly Isles, Isle of Man and international deliveries will require additional charges. Please contact us for advice & prices.
If you are unfortunate enough to receive a damaged item, make sure it's noted on the courier's paperwork. If you notice after the courier has left, you must inform us within a 24 hour period. No claims for damaged or missing items can be made after this time, unless signed for as damaged or missing. We cannot be held responsible for any delivery signed for as undamaged which is subsequently reported to have been damaged in transit.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All prices are exclusive of 20% VAT. The total at checkout includes VAT
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption and are passed directly to our payment processor; Sage Pay Europe Limited. At no point are the details exposed in an unencrypted form to us.
MAJIsign Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. MAJIsign Limited will retain your infomarion as described in our Data Privacy statement.
Returns and Cancellations
Your right to cancel your order: cancellation notice and returns as a business customer
You (the business) have the right to cancel your order for un-personalised goods within a 7 working day period. The cancellation period starts from the day the order is received.
For personalised goods you can cancel your order at any time prior to the goods being made though there may be a cancellation charge equivalent to any artwork or plate charges already incurred by MAJIsign Ltd.
We require you to send a notice of cancellation in writing (or by email). A telephone call is sufficient but must be followed by an email. In the event of cancellation, any received goods must be returned (as new) at the consumer's own expense. If required MAJIsign Ltd can arrange for the goods to be collected and the cost will be returned from the refund total.
We will only accept return of personalised goods if they are damaged or faulty. If the product arrives to you damaged or faulty in any way, this must be notified within 3 days of receipt. To avoid uncertainty we request that notification be made in writing (email, letter or fax).
For un-personalised goods we have a 7-day returns policy, so if for any reason you are unhappy with your purchase you can return it to us within 7 days of receipt. To qualify for credit, goods must be returned in original packaging and in re-saleable condition. We reserve the right to charge a 20% restocking fee where we deem applicable and will not credit original carriage charge. If the product arrives to you damaged or faulty in any way, this must be notified within 24 hours of receipt. The sales staff will then arrange to uplift and replace. Thereafter we accept no responsibility as goods may have been damaged after arrival. This does not affect your statutory rights.
TERMS FOR WEBSITE USE
Our Site is owned and operated by Majisign Limited, a company registered in England (company number 05385029) with a registered office at 66 Eastern Way, Bury St Edmunds, Suffolk. IP32 7AB. Our VAT number is 858 2570 93. We are a limited company.
Changes to these terms
Changes to our Site
We may update our Site from time to time and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our Site, or any content on it, will be free from errors or omissions.
Our Site is directed to people residing in the United Kingdom. We do not represent that content available on or through our Site is appropriate or available in other locations. We may limit the availability of our Site or any product described on our Site to any person or geographic area at any time. If you choose to access our Site from outside the United Kingdom, you do so at your own risk.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights on our Site and the material published on it. You may print off copies, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
“Intellectual property” is a general term that includes creative creations of the mind. These are basically the non-tangible assets that support the success of our efforts.
Intellectual Property includes but is not limited to Designs, symbols, literary and artistic works, and images used in commerce all fall under intellectual property. Trade secrets, such as how we finish a task, are also protected as intellectual property as is proprietary data, like customer lists. For the avoidance of doubt, unless otherwise agreed in writing all intellectual property rights in all plans, designs, drawings, samples and specifications relating to the Goods belong to the Seller and/or upon creation will vest absolutely in the Seller.
No reliance on information
The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, crime (including negligence), any indirect or consequential losses, breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our Site or use of or reliance on any content displayed on our Site.
If you are a business user, please note we have no liability to you for any loss of income and revenue, loss of business, business interruption, loss of anticipated savings, loss of data or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.
We do not guarantee that our Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
Linking to our site - You are permitted to set up links to our pages but you must not link to singular elements such as graphics or body text and express these as your own from your own websites to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.
If you wish to make any use of content on our Site other than that set out above, please contact [email protected] We reserve the right to withdraw linking permission without notice.
To contact us, please email [email protected]
Thank you for visiting our Site.
Terms and Conditions for Business Customers
IMPORTANT: Please note that these terms and conditions only apply if you are buying products from us as a trade customer. Consumer purchases are subject to separate terms and conditions which can be accessed on our website.
majisign.co.uk and all associated pages (the Site) is owned by Majisign Limited, a company registered in England (company number 05385029) with a registered office at 66 Eastern Way, Bury St Edmunds, Suffolk. IP32 7AB. Our VAT number is 858 2570 93. We are a limited company.
You are registered with us as a business customer and these are the terms and conditions of sale (the Terms) that apply to transactions between you and us.
The Contract is the contract between us and you for the sale by us and purchase by you of the Product in accordance with these Terms. By purchasing any products from us (the Products) and by using the Site or submitting orders, you acknowledge that you have read and you agree to be bound by and comply with these Terms and that they supersede any alternative or previously used terms of supply.
A working day is any day other than weekends and bank or other UK public holidays.
In these Terms, the following rules apply:
- A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
- A reference to a party includes its personal representatives, successors or permitted assigns.
- A reference to writing or written includes faxes and emails.
You acknowledge that you have not relied on any statement, promise or representation made or given by us or on our behalf which is not set out in the Contract. Any representations about the Products shall have no effect unless expressly agreed in writing and signed by one of our authorised representatives.
Any samples, drawings, images, descriptive matter, or advertising issued by us and any descriptions or illustrations contained in our catalogues or brochures or on the Site are issued or published for the sole purpose of giving an approximate idea of the Products described in them. They shall not form part of the Contract or any other contract between you and us for the sale of the Products.
Purchase of Products
The placing of a Product on our Site is an invitation to accept offers for such Product and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your order (whether or not the order has been acknowledged and payment made).
If we agree to allow you to open a managed trade account (a Trade Account) with us you may email, or telephone us with your Order. Orders can also be input using the separate log-in details for your account, if these have been supplied to you. You shall ensure that the terms of your Order are complete and accurate. We will manually input your Order into our online Site system to process the Order. You will be sent an order acknowledgement containing details of your order which you must check for any errors, this is your responsibility. If you discover any errors you must notify us in a timely fashion and prior to the order being sent, otherwise we will not be able to make changes to the Order details and we are not responsible or liable to you for such errors unless we have failed to correct them following notification from you received prior to dispatch.
After placing an Order, you will receive an email from us acknowledging that we have received your Order. Please note that this does not mean that your order has been accepted.
All orders are subject to acceptance by us; we will notify you by email confirming whether we have processed your payment (the Payment Confirmation). At the same time, if we have accepted your Order, we will notify you of delivery dates. The contract between us (Contract) will only be formed when we send you the Payment Confirmation for your Order.
The Contract will relate only to those Products which we have expressly confirmed in the Payment Confirmation. We will not be obliged to supply any other Products which may have been part of your Order until the acceptance of such Products has been confirmed in a separate Payment Confirmation.
Any Order is subject to availability of the Product. If the Product becomes unavailable prior to delivery we will notify you as soon as possible following the Payment Confirmation. Either us or you may then cancel the part(s) of the Order relating to the unavailable Product (including those Products which can be reasonably linked to the unavailable Product) or we will, where possible, give you the choice of purchasing an alternative from us. A full refund will be issued to you for all cancelled parts of your Order after we have received from you or sent notification of cancellation of the Order. If you choose to purchase an alternative product these Terms will apply. If an alternative is chosen and payment has already been taken for the Order we will refund to you any overpayment or, in the case of an underpayment, you will pay us any additional sums due in relation to the Alternative.
In the event that a Product is listed or quoted at an incorrect price due to an error, we will notify you within 14 days of the Payment Confirmation of the correct price by email or telephone. Either us or you may then cancel the part(s) of the Order relating to the incorrectly priced Product (including those Products which can be reasonably linked to the incorrectly priced Product) or you may purchase the incorrectly priced Product(s) at the correct price. If you confirm you want to purchase the Product at the corrected price we will then arrange delivery of the Product to you. If payment has been taken for the Product and you cancel your Order we will, on return of the Product (if the Product has been sent out) issue a refund. If only some of the Products you ordered are mispriced it will not affect the Order in relation to any Products which were priced correctly.
The Products will be delivered to the address you give when you place your Order (Delivery Location) however we reserve the right not to make deliveries outside the United Kingdom.
Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of Products if you fail to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Products or make the Delivery Location available to us. We will also not be liable for any delay in the delivery of Products when certain circumstances beyond our control arise, making performance inadvisable, commercially impracticable, illegal, or impossible.
Risk in the Products passes to you when the Products are signed for at the Delivery Location. We accept no responsibility for any damage to or loss of the Products after the risk passes.
It is your responsibility to check the Products upon delivery. Upon receipt of your Order you will be asked to sign for the Products confirming receipt in good condition. If the Products do not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “unchecked”. Failure to do so may affect claims you make thereafter.
We will inform you as soon as possible after Payment Confirmation if we are unable to deliver the Products to you on the date requested by you and we will, in consultation with you, set an alternative delivery date or period. We shall not be liable to you for any damage or loss you incur as a result of delay in delivery.
If you fail to accept delivery of the Products and without prejudice to any other rights and remedies available to us, we may store the Products until delivery takes place, and charge you for all related costs and expenses (including insurance) and after a period of 21 working days resell or otherwise dispose of part or all of the Products and, after deducting reasonable storage and selling costs (including, without limitation, insurance), account to you for any excess over the price of the Products or charge you for any shortfall below the price of the Products.
The quantity of any consignment of Products as recorded by us upon despatch shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
We shall not be liable for any non-delivery of Products (even if caused by our negligence) unless you give written notice to us of the non-delivery within 2 working days of the date when the Products would in the ordinary course of events have been received.
Our liability for non-delivery of the Products shall be limited to replacing the Products within a reasonable time or issuing a credit note against any invoice raised for such Products. Please note that we ask that you use any credit note within 2 years of the date of issue.
Title to the Products shall not pass to you until the later of the following:
- we have received payment in full (in cash or cleared funds) for the Products and all other sums which are or which become due to us for sales of the Products or any other products to you; or
- completion of delivery by our carrier.
You agree to give us such information relating to the Products as we may require from time to time, but you may resell or use the Products in the ordinary course of your business.
Defective or damaged Products
Should products not arrive in a condition which makes them not fit for purpose, we shall, at our option, repair or replace the defective Products, or refund the price of the defective products in full. Please make available such Products for collection by us or our nominated representative or (if asked to do so by us) and return such Products to our place of business at our cost using our nominated carrier
We will not replace products where a defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions.
Ex Display Products or clearance Products are highlighted as being such on our Site at the time you place your Order. For such products, ex-display or used stock it will be noted in the Product description on the site.
You must check the Products on delivery and notify us promptly of any problems or issues and in any event within 2 working days of delivery by email, phone or fax if you have a Trade Account or, otherwise, and return the Products to us within a reasonable period of you receiving them
Any Products that you return to us, you should take reasonable care that they are correctly addressed and adequately packed and, if it is agreed by us that you are returning them yourself rather than using our returns collection service, carried by a reputable carrier.
For Products to be exchanged or replaced, any additional payments required will be taken from you using the same payment method as for the original purchase made by you. Replacement Products will not be despatched until such payment has been received.
Any refunds given under this Contract will only be made to the account(s) from which payment for the Products was received.
Credit Accounts Orders
You may apply to us in writing to set up a credit trade account which we may grant or refuse in our absolute discretion (Trade Account).
If you have a Trade Account you will not have to pay the full sum upon ordering but may pay for any Products ordered by you by the 30th day of the month following the invoice date.
If you do not pay on time we may (without prejudice to our other rights and remedies) suspend your account and/or withdraw the Trade Account in our absolute discretion at any time by email notification to you and also charge interest in accordance with late payment legislation
If you become subject of insolvency, or we reasonably believe that you are about to become so and notify you accordingly, then, without limiting any other right or remedy available to us, we may cancel or suspend all further deliveries under the Contract or under any other contract between us and you without incurring any liability to you, and all outstanding sums in respect of Products delivered to you shall become immediately due.
We may also cancel or suspend all further deliveries under this contract in the following circumstances:
- a material breach by you of any of your obligations under this Contract; or
- you suspend, or threaten to suspend, payment of your debts or are unable to pay your debts as they fall due or admit inability to pay your debts or
- (being a company) are deemed unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986, or
- (being an individual) are deemed either unable to pay your debts or as having no reasonable prospect of doing so or
- you commence negotiations with all or any class of your creditors with a view to rescheduling any of your debts, or makes a proposal for or enter into any compromise or arrangement with your creditors; or
- (being an individual) you are the subject of a bankruptcy petition or order; or
- (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with your winding up, other than for the sole purpose of a scheme for a solvent amalgamation with one or more other companies or your solvent reconstruction; or
- (being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over you; or
- (being a company) a floating charge holder over your assets has become entitled to appoint or has appointed an administrative receiver; or
- a person becomes entitled to appoint a receiver over your assets or a receiver is appointed over your assets; or
- you suspend, threaten to suspend, cease or threaten to cease to carry on all or substantially the whole of your business; or
- (being an individual) you die or, by reason of illness or incapacity (whether mental or physical), are incapable of managing your own affairs or become a patient under any mental health legislation.
Prices and Payment
The prices for the Products and delivery are as set out on the Site at the time of purchase or are set out in our quotation or Order acknowledgement. In addition to the price you may be required to pay a delivery charge for the Products, details of which are displayed on our Site or are set out in our quotation or Order acknowledgement. Payment is due at the time of Order unless you have a Trade Account.
The price for the Products shall be exclusive of any value added tax and all costs or charges in relation to packaging, carriage and insurance, all of which amounts you shall pay in addition when you are due to pay for the Products.
Payments may also be made by credit or debit card, by BACS transfer, by PayPal, via your trade account or by cheque and we shall not despatch any Products until we receive cleared funds. No payment shall be deemed to have been received until we have received cleared funds.
Your payment will be processed by a secure connection at the time you place your Order on the relevant section of the Site.
Limitation of our liability
Our entire liability shall be limited, to the extent that the cause of action relates to the items purchased on our Site, to (at our option):
- repairing or replacing the Products; or
- refunding the amount paid by you in respect of the Products purchased.
In respect of all causes of action arising out of or in connection with the Products purchased under these Terms (whether for breach of contract, in negligence or any other tort, under statute or otherwise at all) will not exceed an amount equal to the value of the Products delivered to you under these Terms.
Notwithstanding anything in these Terms we do not exclude liability for:
- death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
under section 2(3) of the Consumer Protection Act 1987;
- fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979;
- for any deliberate breaches of these Terms by us that would entitle you to terminate the Contract between us; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We will not be liable for any indirect or consequential losses or for any of the following types of loss whether caused by tort (Torts are all negligence cases as well as intentional wrongs which result in harm. including negligence), breach of contract or otherwise, even if foreseeable:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings; or
- loss of data.
We are very proud of our high standards of customer service, however, in the event that we fail in meeting these standards, please do not hesitate to contact us at Majisign Limited, 66 Eastern Way, Bury St Edmunds, Suffolk. IP32 7AB. Our aim will always be to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.
These Terms represent the entire understanding relating to the use of the Site and supersede all other statements or representations (whether written, made by email or oral) made by us. Nothing in these Terms shall affect the liability of either party in respect of any misrepresentation or condition that it makes fraudulently. Any rights not expressly granted in these Terms are reserved by us.
If any provision of these Terms is found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms which shall remain unaffected.
Third Party Rights
A person who is not a party to this Contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- impossibility of the use of public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
We may vary these Terms in relation to future sales from time to time by publishing new Terms on the Site or by otherwise notifying you of our new Terms.
All communication notices given by you should be sent to us either:
- Post: Majisign Limited, 66 Eastern Way, Bury St Edmunds, Suffolk. IP32 7AB.
- Email: [email protected]
- Telephone: 01284 724980
We may give notice to you at either the email or postal address you provide to us when placing an Order. Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
Our right to vary these Terms
We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the policies and Terms in force at the time that you order Products from us, unless any change to those policies or these Terms is required to be made by law or governmental authority (in which case it will apply to Orders previously placed by you), or if we notify you of the change to those policies or these Terms before we send you the Payment Confirmation (in which case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the Products).
Law and Jurisdiction
These Terms will be governed by and construed in accordance with the laws of England. Disputes arising in relation to this Site or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.