Returns and Cancellations
Your right to cancel your order: cancellation notice
Under the Consumer Protection - 'Distance Selling Regulations 2000'
you (the consumer) have the right to cancel your order for
unpersonalised goods within a 7 working day period. The cancellation
period starts from the day the order is placed.
For personalised goods you can cancel your order at any time prior to
the goods being made though there may be a cancellation charge
equivalent to any artwork or plate charges already incurred by MAJIsign Ltd.
The regulations require the consumer to send a notice of cancellation
in writing, including fax or email. A telephone call is not sufficient.
In the event of cancellation the goods must be returned (as new) at the
consumer's own expense. If required MAJIsign Ltd can arrange for the
goods to be collected and the cost will be returned from the refund
We will only accept return of personalised goods if
they are damaged or faulty. If the product arrives to you damaged or
faulty in any way, this must be notified within 3 days of receipt. To
avoid uncertainty we request that notification be made in writing
(email, letter or fax). The sales staff will then arrange to uplift and
For unpersonalised goods we have a 7-day returns policy, so if for
any reason you are unhappy with your purchase you can return it to us
within 7 days of receipt. To qualify for credit, goods must be returned
in original packaging and in re-saleable condition. We reserve the right
to charge a 20% restocking fee where we deem applicable and will not
credit original carriage charge. If the product arrives to you damaged
or faulty in any way, this must be notified within 24 hours of receipt.
The sales staff will then arrange to uplift and replace. Thereafter we
accept no responsibility as goods may have been damaged after arrival.
This does not affect your statutory rights.
Returns and Restocking Policy: Any undamaged and resaleable goods that
are returned for credit will be subject to a restocking charge of 15% of the
value of the returned goods or £20.00, whichever is the greater.