Stuck? Freephone our SALES HELPLINE
on 0800 78 35 887 for more designs, products & services.
MAJIsign Limited are completely dedicated to your
total satisfaction. If you have any suggestions or comments please contact us.
Our Contact Details
66 Eastern Way
Bury St. Edmunds
Phone: 0800 78 35 887
Fax: 01284 724677
majisign.co.uk and all associated
pages (the Site) is owned by Majisign Limited, a company registered in England
(company number 05385029) Our VAT number is 858 2570 93. We are a limited
You are registered with us as a
business customer and these are the terms and conditions of sale (the Terms)
that apply to transactions between you and us.
The Contract is the contract between
us and you for the sale by us and purchase by you of the Product in accordance
with these Terms. By purchasing any products from us (the Products) and by
using the Site or submitting orders, you acknowledge that you have read and you
agree to be bound by and comply with these Terms and that they supersede any
alternative or previously used terms of supply.
Making A Purchase
Making a purchase could not be easier. Just browse our
store and add any items that you wish to buy into the shopping cart. After
you have finished your selection, click on 'Checkout' and you will be asked
for a few details that we need to be able to complete the order.
PLEASE NOTE - ALL PRICES SHOWN ON THE WEBSITE ARE EXCLUDING VAT
We accept most credit and debit cards. Visa, Visa Debit,
Mastercard and Maestro
When confirmation of order is received, this is to
indicate that we have received your order. It does not indicate that a
contract exists between us. We will indicate acceptance of your order, and
hence a contract between us, when we send you an invoice. We have included
this term to protect us in the case that a mistake has been made in pricing,
we have inadvertently under-priced goods, or we are no longer able to supply
a particular product for some reason. In the case of a change of price, we
will always contact you first to ensure that the price is acceptable.
If we agree to allow you to open a
managed trade account (a Trade Account) with us you may email, or telephone us
with your Order. Orders can also be input using the separate log-in details for
your account, if these have been supplied to you. You should ensure that the
terms of your Order are complete and accurate. We will manually input your
Order into our online Site system to process the Order. You will be sent an
order acknowledgement containing details of your order which you must check for
any errors, this is your responsibility. If you discover any errors you must
notify us in a timely fashion and prior to the order being sent, otherwise we
will not be able to make changes to the Order details and we are not
responsible or liable to you for such errors unless we have failed to correct
them following notification from you received prior to dispatch.
Title to the Products shall not pass
to you until the later of the following:
we have received payment in full (in
cash or cleared funds) for the Products and all other sums which are or which
become due to us for sales of the Products or any other products to you; or
completion of delivery by our
You may apply to us in writing to set
up a credit trade account which we may grant or refuse in our absolute discretion
If you have a Trade Account you will
not have to pay the full sum upon ordering but may pay for any Products ordered
by you by the 30th day of the month following the invoice date.
If you do not pay on time we may
(without prejudice to our other rights and remedies) suspend your account
and/or withdraw the Trade Account in our absolute discretion at any time by
email notification to you and also charge interest in accordance with late
Shipping and Handling
Shipping is by next day courier. This does not mean that
the product is shipped the same day you place your order. We aim to dispatch orders within 3-5 days. Certain items that require customisation may
take an additional 3 - 5 days to complete. For bespoke items we will advise the estimated delivery at the time of order. Please Note: Shipping price is for England,
Wales and lower parts of Scotland only. Scottish Highlands, Ireland, Channel
Isles, Scilly Isles, Isle of Man and international deliveries will require
additional charges. Please contact us for advice & prices.
If you are unfortunate enough to
receive an item which has been damaged by the courier, make sure it's noted
on the courier's paperwork. If you notice after the courier has left, you
must inform us within a 24-hour period. No claims for damaged or missing
items can be made after this time, unless signed for as damaged or missing.
We cannot be held responsible for any delivery signed for as undamaged which
is subsequently reported to have been damaged in transit.
We will only accept return of personalised
or bespoke goods if they are damaged or faulty. If the product
arrives to you damaged or faulty in any way, this must be notified within 3
days of receipt. For clarity, we request that notification be made
in writing (email, letter or fax). The sales staff will then arrange to
uplift and replace where appropriate.
products arrive in a condition which makes them not fit for purpose and
assuming we have been notified within 7 days of receipt for stock products
and 3 days of receipt for bespoke or personalised products we shall, at our
discretion, repair or replace the defective Products, or refund the price of
the defective products in full. We will not replace products where a defect
arises as a result of fair wear and tear, wilful damage, negligence, or
abnormal storage or working conditions.
Ex Display Products or
Clearance Products are highlighted as being such on our Site at the time you
place your Order. For such products, ex-display or used stock it will be
noted in the Product description on the site
If your item is not in stock, we will back order for you. You will always be
emailed with the option to cancel your order if you would rather not wait.
All prices are exclusive of 20% VAT. The total at checkout includes VAT
Credit Card Security
When the order is placed at our website, credit card
numbers are encrypted using 128 bit encryption. They are only decrypted after
they reach our computer. They are not held in clear text on any web site.
MAJIsign Limited do not disclose buyers' information to
third parties other than when order details are processed as part of the
order fulfilment. In this case, the third party will not disclose any of the
details to any other third party. MAJIsign Limited will keep buyers information when order details are processed. These details will be used to communicate MAJIsign offers and materials only. If you wish to unsubscribe at any time please choose the unsubscribe button on the communications you receive.
Cookies are used on this shopping site to keep track
of the contents of your shopping cart, to store delivery addresses if the
address book is used and to store your details if you select the 'Remember
Me' option. They are also used after you have logged in as part of that
process. You can turn off cookies within your browser by going to 'Tools |
Internet Options | Privacy' and selecting to 'block cookies'. If you turn off
cookies, you will be unable to place orders or benefit from the other
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for
goods delivery purposes
Returns and Cancellations
Your right to cancel your order: cancellation notice
Under the Consumer Protection - 'Distance Selling Regulations 2000'
you (the consumer) have the right to cancel your order for
un-personalised goods within a 7 working day period. The cancellation
period starts from the day the order is placed.
For personalised goods you can cancel your order at any time prior to
the goods being made though there may be a cancellation charge
equivalent to any artwork or plate charges already incurred by MAJIsign Ltd.
The regulations require the consumer to send a notice of cancellation
in writing, including fax or email. A telephone call is not sufficient.
In the event of cancellation the goods must be returned (as new) at the
consumer's own expense. The item(s) must be returned to us
unused and in re-saleable condition. You will be liable for all postage costs
incurred as a result of returning an item to us. We cannot issue a refund until
we have received the goods. We recommend you obtain proof of posting when you
return any goods to us. This does not affect your statutory rights as a
If required MAJIsign Ltd can arrange for the goods to be collected and the cost will be returned from the refund total.
For Products to be exchanged or
replaced, any additional payments required will be taken from you using the
same payment method as for the original purchase made by you. Replacement
Products will not be dispatched until such payment has been received.
Any refunds given under this Contract
will only be made to the account(s) from which payment for the Products was
For un-personalised goods or stock items, we have a 7-day returns policy, so if for
any reason you are unhappy with your purchase you can return it to us
within 7 days of receipt. To qualify for credit, goods must be returned
in original packaging and in a re-saleable condition. We reserve the right
to charge a 20% restocking fee where we deem applicable and will not
credit original carriage charge. If the product arrives to you damaged
or faulty in any way, this must be notified within 24 hours of receipt.
The sales staff will then arrange to uplift and replace. Thereafter we
accept no responsibility as goods may have been damaged after arrival.
This does not affect your statutory rights.
Returns and Restocking Policy: Any undamaged and re-saleable goods that
are returned for credit will be subject to a restocking charge of 15% of the
value of the returned goods or £20.00, whichever is the greater.